Support
We're here to help. If you're having trouble with your ShadowTeacher UAE account, need to report a problem, or have a question about how the platform works, please get in touch using the options below.
Email us
The fastest way to reach our team is by email. We respond to every message and aim to reply within one business day.
- Support email
- support@shadowteacher.ae
- General inquiries
- info@shadowteacher.ae
- Response time
- Within 1 business day (Sun–Thu, UAE time)
In-app support tickets
Signed-in parents and teachers can send a support ticket directly from the app. On the website, click Support in the footer. On the iOS or Android app, open Settings → Support. Tickets are routed to our platform administrators.
What we can help with
- Sign-in or password issues — including phone number changes and email verification.
- Teacher profile review — status updates, document requirements, or reopening a rejected profile.
- Reporting a user or a community post that violates our Terms of Service.
- Account deletion — parents and teachers can delete their own accounts from Settings; contact us if you need help.
- Payments, billing, or invoicing questions from partner organisations.
- Feedback, feature requests, or press & partnership inquiries.
About ShadowTeacher UAE
ShadowTeacher UAE is owned and operated by Spction LLC, registered in Sharjah Media City (Shams), Al Messaned, Al Bataeh, Sharjah, United Arab Emirates. For company and legal information, see our About page.